Privacy Policy: ArcVan Senior Living Foundation

We practice Data Minimization. We only collect data necessary for the specific services you request:

• Identification Data: Full Name.

• Contact Data: Email Address, Phone Number.

• Donation Data: Transaction IDs and payment confirmation status (processed by third-party payment gateways; we do not store credit/debit card numbers or banking passwords).

• Usage Data: Cookies and technical logs (IP address, browser type) to improve website functionality.

We process your data strictly for the following purposes:

• Inquiries: To contact you regarding senior living admission details, facility tours, or care inquiries.

• Donations: To process charitable contributions, issue tax-deductible receipts (under Section 80G of the Income Tax Act), and maintain mandatory audit trails.

• Communication: To send you updates about our facility or newsletter, only if you have opted in.

Under the DPDP Act, you have the following rights regarding your data:

• Right to Information: You may request a summary of the personal data we hold about you.

• Right to Correction/Erasure: You may request that we correct inaccurate data or delete your data if it is no longer necessary for the purpose it was collected.

• Right to Grievance Redressal: You have the right to register a complaint if you believe your data has been mishandled.

• Right to Withdraw Consent: You may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. Consequence of Withdrawal: If you withdraw consent, we may no longer be able to provide you with the specific services, inquiries, or updates for which that data was requested.

• No Commercial Sharing: We do not sell, rent, or trade your personal data with third-party marketers.

• Service Providers: We share data only with essential vendors (e.g., secure payment gateways like Razorpay/Cashfree/InstaMojo, cloud hosting providers) who are contractually obligated to maintain strict confidentiality.

• Security: We implement "reasonable security safeguards" including SSL encryption and restricted access controls to prevent unauthorized access or data breaches.

We retain your data only for as long as necessary:

• Inquiries: 3 years from the date of last interaction, unless you become a resident.

• Donations: 8 years (as per statutory requirements under the Income Tax Act for audit purposes).

• Marketing: Until you choose to "Unsubscribe".

Our services are not directed at children under the age of 18. We do not knowingly collect data from minors. If a parent or guardian becomes aware that a child has provided us with personal information, they should contact our Grievance Officer immediately for deletion.

In compliance with the DPDP Act, we have appointed a Grievance Officer to address your privacy concerns:

• Designation: Data Grievance Officer

• Email: info@arcvan.org

• Address: ARCVAN SENIOR LIVING FOUNDATION SILVER, F21/10, 21ST FLOOR, WAVE ONE, SECTOR 18 NOIDA, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh

• Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

• Statutory Notice Escalation: If you are unsatisfied with the Grievance Officer's resolution, you have the right to escalate the matter and file a complaint directly with the Data Protection Board of India (DPBI).

We may update this policy periodically. If we make material changes, we will notify you through a prominent notice on our website or via email before the changes become effective.